If you have lost money, faced fraudulent activity, or have an unresolved complaint with a business, immediate action is required. We provide the steps needed to contain the damage and hold the responsible party accountable through public record.
CTB is not a legal service or law enforcement. Our role is to record and monitor business behaviour to protect future customers. For legal recovery, you must contact the proper authorities.
Contact your bank or credit card provider immediately to report the transaction as fraudulent and attempt a chargeback. Change any passwords or account credentials that might have been compromised. Time is critical.
Report the incident to the Canadian Anti-Fraud Centre (CAFC) and, for non-fraud complaints, to your provincial consumer protection office. These bodies have the authority to investigate or provide legal remedies.
File a verified complaint with the Canada Trust Bureau. Your report will be logged, impact the business’s Trust Score, and serve as a public warning to other Canadians checking the directory.
These government and non-profit organizations are the official channels for investigating scams, fraud, and legal disputes. CTB strongly encourages every victim to contact the relevant agency.
We cannot recover your money. But your verified complaint is the single most powerful tool for ensuring the business is held accountable on the public record and cannot easily harm other Canadians.
A logged complaint, especially if unresolved, directly impacts the business’s CTB Trust Score. This rating change is public and visible to every potential customer and partner checking the directory.
When you file with CTB, we officially contact the business for their side of the story and a proposed resolution. Failure to respond or cooperate will further lower their score and may lead to verification suspension.
The core details of the complaint (not your personal information) become part of the business’s public CTB profile, serving as a transparent warning to future consumers. This is accountability.
Prepare all your documentation, receipts, and correspondence. Click below to begin the official complaint process with the Canada Trust Bureau.
Learn more about how complaints impact the Trust Score